Business Management · Units 3 and 4
Business Management, practice exam 10
Section B case study: Greenway Logistics Ltd.
- 75 marks
- 21 pages
- 15 minutes reading
- 2 hours writing
Marks by area of study
Unit 3 AOS 1, Business foundations: 11 marksUnit 3 AOS 2, Human resource management: 12 marksUnit 3 AOS 3, Operations management: 12 marksUnit 4 AOS 1, Reviewing performance: 12 marksUnit 4 AOS 2, Implementing change: 28 marks
Section A: what each question tests (40 marks)
| Q | What it tests | Area of study | Marks |
|---|---|---|---|
| 1a | Stakeholders: interests of customers | Unit 3 AOS 1 | 2 |
| 1b | Management styles: participative | Unit 3 AOS 1 | 3 |
| 1c | Appropriateness of management styles | Unit 3 AOS 1 | 3 |
| 2 | Lewin's Force Field Analysis and Three-step Change Model | Unit 4 AOS 1 | 10 |
| 3a | Performance management: management by objectives and appraisals | Unit 3 AOS 2 | 4 |
| 3b | Termination management: resignation and dismissal | Unit 3 AOS 2 | 4 |
| 3c | Motivation: Four Drive Theory (drive to defend) | Unit 3 AOS 2 | 4 |
| 4 | Low-risk and high-risk strategies to overcome employee resistance | Unit 4 AOS 2 | 4 |
| 5 | Corporate social responsibility considerations when implementing change | Unit 4 AOS 2 | 6 |
Section B: case study (35 marks)
| Q | What it tests | Area of study | Marks |
|---|---|---|---|
| 1 | Driving forces: reduction of costs | Unit 4 AOS 1 | 3 |
| 2 | Key performance indicators: rate of productivity growth | Unit 4 AOS 1 | 4 |
| 3 | Management strategy: redeployment of resources | Unit 4 AOS 2 | 4 |
| 4 | Technology: robotics | Unit 3 AOS 3 | 6 |
| 5 | Waste minimisation: reduce, reuse and recycle | Unit 3 AOS 3 | 6 |
| 6 | Business objectives: to meet shareholder expectations | Unit 3 AOS 1 | 6 |
| 7 | The importance of leadership in change management | Unit 4 AOS 2 | 6 |